Delivery Information

Fish Orders-

Most of our stock are on Special Order please allow 5 working days for delivery.

  • The standard cost is £14.95 for any orders under £200
  • For orders over £200 it is free
  • Timed delivery costs is £24.60

Special Saturday Deliveries can be arranged please contact Tel: +44 780 432 5563

Scotland Highlands and Isle of Wight:
For Scotland Highlands (and the Isle of Wight) deliveries can be arranged please contact Tel: +44 780 432 5563

Our fish are placed in plastic bags with water and oxygen. The fish are then put in a polystyrene box with a heat pack if necessary and then into a cardboard box. This should ensure minimal heat fluctuations and keep the fish safe.

Due to the packing costs involved in sending out an order. We have a minimum order of £20 on livestock orders (Excluding delivery). They will then be shipped on our overnight service. You must be available to receive and sign for the fish to receive our arrive alive and 5 day guarantees. Please then read our acclimatizing guide on the best way to settle your new fish in. If there are any problems with your delivery please call us.

There are sometimes delays out of our control due to weather, traffic and accidents, please call us if your delivery is late, we do still need you to be available for the delivery due to it being livestock. Remember to choose your fish carefully after reading our guides as we cannot take any returns on livestock.

Dry Goods:
There is no extra delivery charge for dry goods/pet products ordered with fish, you will just be charged the livestock delivery charge as above. For orders of just fish/pet food, we offer a £4 postage charge. (Only available for England and Wales). For other dry goods the postage is £8 for England, Wales and Scottish Lowlands and £15 for Scottish Highlands.






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